Publikationen


Suche nach „[Angewandte Wirtschaftswissenschaften]“ hat 1215 Publikationen gefunden
Suchergebnis als PDF
    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    Michael Scholz

    Identifying Recommendable Products based on Signal Detection Theory

    Bridging the socio-technical gap in decision support systems. Challenges for the next decade, Amsterdam; Washington, D.C., vol. v. 212

    ISBN: 978-1-60750-576-1

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    M. Giamattei, Michael Scholz

    Exploiting Correspondence Analysis to Visualize Product Spaces

    Proceedings of the 7th Conference of the Italian Chapter of AIS

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    Michael Scholz, N. Haas

    Determinants of Reverse Auction Results - An Empirical Examination of Freelancer.com

    Proceedings of the 19th European Conference on Information Systems (ECIS) - ICT and sustainable services development

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Zeitschriftenartikel

    B. Türk, Michael Scholz, P. Berresheim

    Measuring Service Quality in Online Luxury Goods Retailing

    Journal of Electronic Commerce Research, vol. 13, no. 1, pp. 88-103

    Abstract anzeigen

    Service quality has been identified as a crucial factor to successfully and sustainably manage online shops. In this paper, we introduce anadaptation oftheE-S-Qualinstrumentto measure service quality in online luxury goods retailing. Based on a literature review,we identify efficiency, design, fulfillment, information, contact and responsiveness as factorsof service quality in online luxury goods retailing. We found empirical evidence that these factors should be considered as dimensions rather than antecedents. A survey conducted in cooperation with the HUGO BOSS AG indicates that our proposed instrument is valid and reliable. Implications for research and practice as well as limitations of our study are discussed.

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    Michael Scholz, V. Dorner

    Estimating Optimal Recommendation Set Sizes for Individual Consumers

    Proceedings of the 33rd International Conference on Information Systems (ICIS 2012)

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    Michael Scholz, V. Dorner, A. Landherr, F. Probst

    Awareness, Interest, and Purchase: the Effects of User- and Marketer-Generated Content on Purchase Decision Processes

    Proceedings of the 34th International Conference on Information Systems

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Zeitschriftenartikel

    Michael Scholz, V. Dorner

    The Recipe for the Perfect Review?

    Business & Information Systems Engineering, vol. 5, no. 3, pp. 141-151

    DOI: 10.1007/s12599-013-0259-3

    Abstract anzeigen

    Online product reviews, originally intended to reduce consumers’ pre-purchase search and evaluation costs, have become so numerous that they are now themselves a source for information overload. To help consumers find high-quality reviews faster, review rankings based on consumers’ evaluations of their helpfulness were introduced. But many reviews are never evaluated and never ranked. Moreover, current helpfulness-based systems provide little or no advice to reviewers on how to write more helpful reviews. Average review quality and consumer search costs could be much improved if these issues were solved. This requires identifying the determinants of review helpfulness, which we carry out based on an adaption of Wang and Strong’s well-known data quality framework. Our empirical analysis shows that review helpfulness is influenced not only by single-review features but also by contextual factors expressing review value relative to all available reviews. Reviews for experiential goods differ systematically from reviews for utilitarian goods. Our findings, based on 27,104 reviews from Amazon.com across six product categories, form the basis for estimating preliminary helpfulness scores for unrated reviews and for developing interactive, personalized review writing support tools. We analyze determinants of review helpfulness in online retailing based on Wang and Strong’s (1996) data quality framework. Helpful reviews consist of 9 % of adjectives, display high product feature entropy, and present opinions that differ from previous reviews for the product in question. Other helpfulness determinants depend on whether experiential or utilitarian products are reviewed. Our research points e-shop providers towards two major improvements in their review systems.

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Zeitschriftenartikel

    J. Pfeiffer, Michael Scholz

    A Low-Effort Recommendation System with High Accuracy

    Business & Information Systems Engineering, vol. 5, no. 6, pp. 397-408

    DOI: 10.1007/s12599-013-0295-z

    Abstract anzeigen

    In recent studies on recommendation systems, the choice-based conjoint analysis has been suggested as a method for measuring consumer preferences. This approach achieves high recommendation accuracy and does not suffer from the start-up problem because it is also applicable for recommendations for new consumers or of new products. However, this method requires massive consumer input, which causes consumer reluctance. In a simulation study, we demonstrate the high accuracy, but also the high user’s effort for using a utility-based recommendation system using a choice-based conjoint analysis with hierarchical Bayes estimation. In order to reduce the conflict between consumer effort and recommendation accuracy, we develop a novel approach that only shows Pareto-efficient alternatives and ranks them according to the number of dominated attributes. We demonstrate that, in terms of the decision accuracy of the recommended products, the ranked Pareto-front approach performs better than a recommendation system that employs choice-based conjoint analysis. Furthermore, the consumer’s effort is kept low and comparable to that of simple systems that require little consumer input. In a simulation study, we demonstrate that recommendation systems using a choice-based conjoint analysis with hierarchical Bayes estimation require up to three times higher mental effort for the consumer than simple sorting mechanisms. However, consumers benefit from a choice-based conjoint analysis in terms of a significantly higher utility of the selected product. We further introduce the concept of a ranked Pareto-front which allows consumers to select a product with a better utility than they will select when using a choice-based conjoint analysis for the same low costs that using a simple sorting mechanism require.

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    O. Ivanova, Michael Scholz, V. Dorner

    Does Amazon Scare Off Customers? The Effect of Negative Spotlight Reviews on Purchase Intention.

    Proceedings of the 11th International Conference on Wirtschaftsinformatik, Leipzig

    ISBN: 978-3-00-041360-5

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    V. Dorner, Michael Scholz

    Predicting and Economically Exploiting Utility Thresholds with Utility-based Recommendation Systems

    Proceedings of the 21st European Conference on Information Systems, Utrecht

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    V. Dorner, O. Ivanova, Michael Scholz

    Think Twice Before You Buy! How Recommendations Affect Three-Stage Purchase Decision Processes

    Proceedings of the 34th International Conference on Information Systems

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    Michael Scholz, F. Lehner, V. Dorner

    A Respecification of the DeLone and McLean Model to Measure the Success of an Electronic Mediated Learning System.

    MKWI 2014 - Multikonferenz Wirtschaftsinformatik

    ISBN: 978-3-00-045311-3

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Zeitschriftenartikel

    Michael Scholz, V. Dorner, M. Franz, O. Hinz

    Measuring consumers' willingness to pay with utility-based recommendation systems

    Decision Support Systems, vol. 72, no. April

    DOI: 10.1016/j.dss.2015.02.006

    Abstract anzeigen

    Our paper addresses two gaps in research on recommendation systems: first, leveraging them to predict consumers' willingness to pay; second, estimating non-linear utility functions – which are generally held to provide better approximations of consumers' preference structures than linear functions – at a reasonable level of cognitive consumer effort. We develop an approach to simultaneously estimate exponential utility functions and willingness to pay at a low level of cognitive consumer effort. The empirical evaluation of our new recommendation system's utility and willingness to pay estimates with the estimates of a system based on linear utility functions indicates that exponential utility functions are better suited for predicting optimal recommendation ranks for products. Linear utility functions perform better in estimating consumers' willingness to pay. Based on our experimental data set, we show how retailers can use these willingness to pay estimates for profit-maximizing pricing decisions.

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    M. Franz, Michael Scholz, O. Hinz

    2D versus 3D Visualizations in Decision Support - The Impact of Decision Makers' Perceptions

    Proceedings of the 36th International Conference on Information Systems (ICIS 2015)

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Zeitschriftenartikel

    Michael Scholz, M. Franz, O. Hinz

    The Ambiguous Identifier Clustering Technique

    Electron Markets, vol. 26, no. 2, pp. 143-156

    DOI: 10.1007/s12525-016-0217-2

    Abstract anzeigen

    Investigations of online transaction data often face the problem that entries for identical products cannot be identified as such. There is, for example, typically no unique product identifier in online auctions; retailers make their offers at price comparison sites hardly comparable and online stores often use different identifiers for virtually equal products. Existing studies typically use data sets that are restricted to one or only a few products in order to avoid product heterogeneity if a unique product identifier is not available. We propose the Ambiguous Identifier Clustering Technique (AICT) that identifies online transaction data that refer to virtually the same product. Based on a data set of eBay auctions, we demonstrate that AICT clusters online transactions for identical products with high accuracy. We further show how researchers benefit from AICT and the reduced product heterogeneity when analyzing data with econometric models.

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Zeitschriftenartikel

    Michael Scholz

    R Package clickstream : Analyzing Clickstream Data with Markov Chains

    Journal of Statistical Software, vol. 74, no. 4, pp. 1-17

    DOI: 10.18637/jss.v074.i04

    Abstract anzeigen

    Clickstream analysis is a useful tool for investigating consumer behavior, market research and software testing. I present the clickstream package which provides functionality for reading, clustering, analyzing and writing clickstreams in R. The package allows for a modeling of lists of clickstreams as zero-, first- and higher-order Markov chains. I illustrate the application of clickstream for a list of representative clickstreams from an online store.

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Zeitschriftenartikel

    Michael Scholz

    A Note on the Power of Multiattribute One-switch Utility Functions

    Journal of Multi-Criteria Decision Analysis, vol. 23, no. 1-2, pp. 63-71

    DOI: 10.1002/mcda.1560

    Abstract anzeigen

    One‐switch utility functions model situations in which the preference between two alternatives switches only once as the outcome of one attribute of both alternatives changes from low to high. Recent research cites evidence that the sum of exponential functions (sumex) is the most convincing type for modelling one‐switch utility functions. Sumex functions allow to model exactly one preferential switch and they are convenient for estimating one‐switch utility functions. However, it is unclear so far if sumex functions are suitable to model preferential switches that are perceivable by a decision maker. This paper first analyses how different the utility of two alternatives before and after a preferential can be modelled with sumex functions given that the preferential switch is caused by a particular attribute outcome improvement. It thereafter investigates how accurately decision makers perceive such utility differences.

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Beitrag (Sammelband oder Tagungsband)

    M. Bergmeier, O. Ivanova, D. Totzek, Michael Scholz

    What Makes a Hot Deal? Drivers of Deal Popularity in Online Deal Communities

    37th International Conference on Information Systems (ICIS 2016)

    ISBN: 9781510838376

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Zeitschriftenartikel

    Michael Scholz, J. Pfeiffer, F. Rothlauf

    Using PageRank for non-personalized default rankings in dynamic markets

    European Journal of Operational Research, vol. 260, no. 1, pp. 388-401

    DOI: 10.1016/j.ejor.2016.12.022

    Abstract anzeigen

    Default ranking algorithms are used to generate non-personalized product rankings for standard consumers, for example, on landing pages of online stores. Default rankings are created without any information about the consumers’ preferences. This paper proposes using the product centrality ranking algorithm (PCRA), which solves some problems of existing default ranking algorithms: Existing approaches either have low accuracy, because they rely on only one product attribute, or they are unable to estimate ranks for new or updated products, because they use past consumer behavior, such as previous sales or ratings. The PCRA uses the PageRank centrality of products in a product domination graph to determine their ranks. The product domination graph models products as nodes and the dominance relations between the products’ attribute levels as edges. In a laboratory experiment with three product categories (energy saving lamps, hotel rooms, and washing machines), the PCRA leads to more accurate rankings than existing approaches provide. The PCRA ranks the lamps and washing machines that consumers prefer up to 1.5 positions higher in the default ranking than any of the existing algorithms. Only sorting hotel rooms’ price in ascending order beats the PCRA. Price is by far the most important attribute of hotel rooms for our consumer sample; therefore, a ranking that only considers price can beat a multi-attribute ranking like the PCRA, which assumes equal attribute weights. In summary, the PCRA is especially applicable to products where consumers consider more than one attribute and in markets where the product assortments change constantly.

    DigitalAngewandte WirtschaftswissenschaftenTC Grafenau

    Zeitschriftenartikel

    Michael Scholz, M. Franz, O. Hinz

    Effects of decision space information on MAUT-based systems that support purchase decision processes

    Decision Support Systems, vol. 97, no. May, pp. 43-57

    DOI: 10.1016/j.dss.2017.03.004

    Abstract anzeigen

    This paper shows that decision makers often have a misconception of the decision space. The decision space is constituted by the relations among the attributes describing the alternatives available in a decision situation. The paper demonstrates that these misconceptions negatively affect the usage and perceptions of MAUT-based decision support systems. To overcome these negative effects, this paper proposes to use a visualization method based on singular value decomposition to give decision makers insights into the attribute relations. In a laboratory experiment in cooperation with Germany's largest Internet real estate website, this paper moreover evaluates the proposed solution and shows that our solution improves decision makers' usage and perceptions of MAUT-based decision support systems. We further show that information about the decision space ultimately affects variables relevant for the economic success of decision support system providers such as reuse intention and the probability to act as a promoter for the systems.