Suche nach „[R.] [Law]“ hat 2 Publikationen gefunden
Suchergebnis als PDF
    MobilEuropan Campus Rottal-Inn


    Katerina Volchek, R. Law, D. Buhalis, H. Song

    The Good, the bad, and the ugly: Tourist perceptions on interactions with personalised content

    e-Review of Tourism Research, vol. 16, no. 2-3, pp. 62-67


    Abstract anzeigen

    Personalisation is a critical factor in superior customer experience and retention. It is also observed to be acause ofuserfrustration. This paper challenges the assumption that accurate content personalisation always positively affects tourist perceptions on the usefulness and ease of use of the information systems. The study integrates the logic of technology acceptance and the process of human motivation to explain personalised recommender system acceptance. In-depthsemi-structuredinterviews with tourists, industry practitioners, and academic experts were used in research. The findings illustrate that the characteristics of personalised content have double and, sometimes, ambivalent influence on tourist perceptions on system performance. A comprehensive strategy is required to optimise the potential of personalisation. This study expands the understanding of tourist interactions with personalised content and calls for further exploration of the effects of information system components on user experience.

    MobilEuropan Campus Rottal-Inn

    Beitrag (Sammelband oder Tagungsband)

    Katerina Volchek, H. Song, R. Law, D. Buhalis

    Forecasting London Museum Visitors Using Google Trends Data

    Proceedings of the ENTER2018 eTourism Conference


    Abstract anzeigen

    Information search is an indicator of tourist interest in a specificservice and potential purchase decision. User online search patterns are a well-known toolfor forecasting pre-trip consumerbehaviour, such as hotel demand and international tourist arrivals. However, the potential of search engine data for estimating thedemand for tourist attractions, which is created both before and during a trip, remains underexplored. This research note investigates the relationships between Google search queries for the most popular London museums and actual visits to theseattractions. Preliminary findings indicatehigh correlation between monthly series data. Search query data isexpected togenerate reliable forecasts ofvisits toLondon museums.