M. Volgger, Marcus Herntrei, H. Pechlaner, S. Pichler
Cooperative resorts: An analysis of creative integration strategies in community destinations
Journal of Destination Marketing & Management (JDMM), vol. 11, no. March, pp. 200-210
Hotel resorts may be understood as stand-alone, large-scale tourist operations. Hotel resort development provides a sometimes criticised but repeatedly followed path towards efficient and effective tourism operations. However, a strong regimentation of quantitative hotel growth complicated such hotel resort development in the region of South Tyrol, Italy, and has prompted some hotel businesses to build alternative strategic alliances. These alliances can be regarded as ‘cooperative resorts’ and characteristically include the integration of spatially divided and legally autonomous hotels within community destinations. The aim of this paper is to explore the nature of these observed cooperative resorts, to trace historical origins and reasons for their appearance and to investigate their impact on broader community destination networks. Based on a series of qualitative interviews, the paper finds that in contrast to enclave-type hotel resort models, cooperative resorts have a reduced tendency to segregate themselves from the respective destination networks, but rather affect their balance of power and impact on destination leadership.
H. Pechlaner, Marcus Herntrei, S. Pichler, M. Volgger
From destination management towards governance of regional innovation systems – the case of South Tyrol, Italy
Tourism Review, vol. 67, no. 2, pp. 22-33
In South Tyrol, Italy, and in other alpine destinations, the role of publicly financed tourism destination management has traditionally a strong focus on image promotion. In South Tyrol, three further regional public management organisations have recently been founded with the aim of developing the location by expanding its innovation and export capabilities, especially for small to medium‐sized enterprises (SMEs). All four public organisations aim to increase the competitiveness of local companies through creating a more efficient management of destination and location. The cooperation between the four organisations and further public and private regional stakeholders might be regarded as a regional innovation system (RIS). This paper aims to analyse and discuss within the frame of a case study, the structure of the cooperation between the four public organisations and if it can be regarded as a developing South Tyrolean regional innovation system. The paper aims to focus on the roles of the four organisations, possible synergies and implications for regional governance.
H. Pechlaner, M. Volgger, Marcus Herntrei
Destination management organizations as interface between destination governance and corporate governance
Anatolia - An International Journal of Tourism and Hospitality Research, vol. 23, no. 2, pp. 151-168
Destination management organizations (DMOs) play a major role in managing destination networks and in fostering cooperation between destination actors. DMOs are central figures in the governance of tourism destinations. However, being organizations, their operations are also judged according to their organizational efficiency and effectiveness. This paper applies the concept of corporate governance to capture these internal performance indicators, and investigates its relationship to the external performance of DMOs as promoters of cooperation. Very few studies have considered such inter-dependencies between DMO performance and destination performance; and even fewer have explicitly analysed the relationships between the destination governance and the corporate governance of DMOs. Therefore, this research uses an exploratory, theory-generating case study approach to develop testable hypotheses for future generalizing research attempts. Semi-structured interviews were conducted with several destination actors, and qualitatively analysed using the GABEK toolset. From this qualitative analysis four hypotheses emerged, which generally indicate a positive link between a DMO's corporate governance characterized by a broad stakeholder involvement, an efficient way of working, visible signs of performance on the one hand, and both the DMO acceptance and the level of cooperation in the destination on the other hand.